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Phone Triage Customer Care Agent - Bilingual French or Spanish & English

Phone Triage Customer Care Agent - Bilingual French or Spanish & English

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Phone Triage Rep


SYKES is looking for full-time Bilingual French or Spanish/English Phone Triage Agents in Amherst, NY.  You might have driven past our building near Forest Rd and John James Audubon Parkway and wondered what we do.


When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.


Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. 


This is the right job for you if:

  • Fluency in French or Spanish and English is required
  • You can provide technical support about products or accessories via phone or email
  • If you are able to empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team
  • Can handle stressful situations in a calm and professional manner
  • Have an Associate’s Degree in the Sciences preferably medical or pharmaceutical

Nice to have (but not required):

  • Knowledge of diabetic conditions
  • 1-2 years of customer support experience
  • Understanding of a call center environment

SYKES offers you:

  • Health benefits
  • Career advancement opportunities / Promotion from within
  • 401K
  • Fun team environment
  • Bilingual speakers will be paid an hourly premium for language skills upon completing training and passing a fluency exam
  • And more!

Training and Production Shifts: 

  • Training will be Monday – Friday from 9am to 5pm for 8 weeks
  • We have a strict no-miss attendance policy during training
  • Currently hiring for limited 1st shift and 2nd shift. Blingual speakers are not required to work weekends 


SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.


Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!


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