Customer Service Agent

2 weeks ago
Job ID
# Positions


Customer Service Representative- Medical Insurance


Open interview Monday 25-September - Friday 29-September from 9:00AM-5:00PM



SYKES hires full-time Customer Services Representatives in Allentown, PA. When customers call a support number because they need information on their insurance plans or schedule an appointment, they are actually calling SYKES. We help people by efficiently gathering customer information, assessing and fulfilling customer needs, and educating them on their best options! We provide awesome customer service on behalf of the big companies you deal with every day.


Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.



We Need….

  • Minimum – 1 year Customer Service 
  • High school Diploma or equivalent
  • Fluent in English 
  • Strong computer skills
  • Outstanding communication and interpersonl skills
  • Strong Problem Resolution Skills


We Love…

  • Medical or health care related work experience
    • Experience in the Medical Field
      • Medical Terminology
      • Medical Scheduling
      • Medical Insurance
      • Medical Receptionist
  • Post – secondary education
  • Team Players
  • Understanding of a call center environment


You’ll Receive…

  • Medical, Dental, and Vision benefits
  • Career advancement opportunities
  • 401(K) contributions
  • Tuition reimbursement
  • Discounts on shopping, travel, and entertainment
  • Much more!



SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Job Type: Full-time


Not the job for you? You probably have friends or family who might be interested in starting a career at SYKES, so please feel free to send them the link. 


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Job is located at Allentown PA site:

Sykes Enterprises, Incorporated

7150 Windsor Drive Suite 3

Allentown, PA 18106



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