We are a digital marketing, customer service, and technical support provider to some of the world’s most amazing brands. This year marks our 40th Anniversary – come grow with us!
We are looking for a top performing Recruiting Manager at our Boise, ID site to lead a team of recruiters and coordinators who work to hire top Customer Service Agents for multiple clients. Responsibilities include strong partnerships with VPs, Directors, Training, Operations, Workforce Management and Human Resources Partners to set and drive strategy, goals, process, and metrics while managing the recruitment team to effectively manage hiring demand and recruiting processes across the Site.
What will this role offer you? A visible opportunity to shape the success of the organization by meeting all class fill needs and ensuring a healthy applicant pipeline via strong marketing and community involvement. Other offerings include a rewarding career, highly collaborative teams, and a fun and passionate work environment.
If you have a passion for high volume recruitment and sourcing, have developed/led teams of 5 or more, and have experience scaling to large talent acquisition goals, we want to talk with you!
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION and/or EXPERIENCE:
Bachelor’s degree required. Seven plus years of large-scale, high-volume recruiting management experience required, preferably within a call-center environment; or any equivalent combination of related training/education and experience required.
Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Employees are required to maintain compliance with SYKES Standards of Conduct (Ethics; Integrity; Safety; Security). Additionally, all employees worldwide are responsible for being an active participant in the SYKES Standards of Conduct programs in order to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an equal employment opportunity and affirmative action employer. We strive to treat all applicants and employees with respect and dignity. Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.