Charles (Chuck) Sykes was appointed President and Chief Executive Officer of Sykes Enterprises, Incorporated in August 2004. Prior to his recent appointment, Mr. Sykes served as Chief Operating Officer since July 2003 and President since May 2004.
Mr. Sykes joined the Company in 1986, working his way through the ranks, from various administrative roles while attending school, to a junior sales representative in the Telecommunications Division to various middle-management roles and later serving as General Manager of the Americas. This has led to an extensive career at SYKES, resulting in a comprehensive knowledge of the Company. His experience in operations, accounting, professional services, recruitment, and sales and marketing enable him to manage SYKES’ client relations and the ongoing success of global operations.
A native of Charlotte, North Carolina, Mr. Sykes majored in mechanical engineering at North Carolina State University. He is very involved in his community, serving the University of Tampa as a member of their Board of Trustees and Administrative Affairs Sub-committee. He supports Feeding America of Tampa Bay, the country’s largest charitable hunger-relief organization, as a board member. He is a member of the Young Presidents Organization, the Tampa Bay Partnership Executive Committee, the Greater Tampa Chamber of Commerce Baseball Caucus and the Junior Achievement of West Central Florida Board of Directors. In 2011, he served as the Chair of Greater Tampa Bay Chamber of Commerce Executive Committee, and in 2012 he served on the Executive Committee of the Republican National Committee. Mr. Sykes is also a member of the Hillsborough County Economic Development Committee and a board member of A Baseball Community. In 2010 Mr. Sykes was voted as Tampa Bay’s top business leader in the St. Petersburg Times Annual Leadership Survey of the Business Community.×
John Chapman has been with SYKES for a total of 12 years. John joined the Company as the VP of Finance, managing the EMEA finance function. In 2011, as a result of the EMEA strategic review, he added the title of operations to his finance responsibilities. John is a Chartered Accountant. Before SYKES, John worked as a financial controller for seven years for Raytheon UK, an aviation and aerospace company. John is a Graduate of the University of Dundee.×
James (Jim) T. Holder joined Sykes Enterprises, Incorporated in December 2000 as General Counsel and in January 2001 was also named Corporate Secretary. In his role as General Counsel and Corporate Secretary Mr. Holder is responsible for world-wide corporate legal matters including corporate organization, litigation, regulatory compliance, contracts, conducting the annual shareholder meetings and Board of Director representation.
From November 1993 until November 2000, Mr. Holder served in various capacities at Checkers Drive-In Restaurants, Inc., including Corporate Secretary, Chief Financial Officer, Senior Vice President and General Counsel and finally as Special Counsel. Checkers Drive-In Restaurants, Inc. is a publicly held operator and franchisor of fast food restaurants. From 1989 through 1993, Mr. Holder served as General Counsel for Health Care Products group of companies, a privately held consortium of companies involved in the sales and marketing of various health care products as well as investments in real estate and minority interests in publicly held corporations. Mr. Holder was also previously in the private practice of law with Shumaker, Loop & Kendrick in Tampa, Florida, and as an associate with PricewaterhouseCoopers (Coopers & Lybrand) in Tampa, Florida.
A native of Florida, Mr. Holder received his Bachelors of Arts in Accounting from the University of South Florida in 1980, and his Juris Doctor from the University of Georgia in 1983. Mr. Holder received his Certified Public Accounting certification in Florida in 1985. During his career, Mr. Holder has been a member of the American Bar Association, The Florida Bar Association, The Georgia Bar Association, The Hillsborough County Bar Association, and The American Association of Certified Public Accountants. Mr. Holder is licensed to practice law in the Courts of the State of Florida and Georgia, as well as the United States Tax Court. Mr. Holder has served as an adjunct professor of Business Law at the University of South Florida and has taught private CPA review courses throughout the country.×
Jenna Nelson has been with Sykes Enterprises, Incorporated in Tampa, Florida, since August, 1993. As Executive Vice President of Human Resources, Ms. Nelson is responsible for developing an effective multinational human resources infrastructure to successfully support the company’s worldwide operations. Her global responsibilities encompass all facets of HR to include compensation and benefits, recruitment and staffing, compliance, organizational development, rewards and recognition, and HR technologies to ensure the company is able to effectively acquire, train, develop, motivate and retain its critical human resources.
Ms. Nelson has held various HR leadership positions throughout her tenure at SYKES. In 1995, Ms. Nelson was appointed to Director, Human Resources and Administration just as the company was experiencing significant growth in the United States and began operations in Europe. Following the company’s public offering and several international acquisitions, Ms. Nelson was then appointed to Vice President, Human Resources and Administration in 1998. The company continued to expand its global footprint into Central America and Asia Pacific and in July, 2001, Ms. Nelson was appointed to Senior Vice President of Human Resources. In February, 2010, the company made the largest acquisition in its history and Ms. Nelson was appointed to her current role as Executive Vice President of Human Resources.
Prior to joining SYKES, Ms. Nelson spent several years in Europe working for two major international providers of government communications software and services. In both positions she was responsible for overseeing all human resource activities for third country nationals, local nationals and Americans working overseas. She is currently on the board of directors for Feeding America Tampa Bay; the country’s largest charitable hunger-relief organization. She is also a member of the advisory board of Tampa Tank, Inc., a privately owned company specializing in providing steel fabrication to multiple industry groups in the U.S., Caribbean, Central and South America.×
David (Dave) L. Pearson joined the Company as Vice President of Engineering in 1997 directing research and product development of leading edge support systems and defining SYKES’ web-based support strategy. In 2000, Mr. Pearson was named Vice President, Technology Systems Management, managing Global Information Systems and IT Operations for EMEA and APAC regions. In this capacity, Mr. Pearson oversaw such areas as IT planning and standards, information systems, security, data centers and SYKES Network Operations Center. In 2004, Mr. Pearson was named Senior Vice President and Chief Information Officer. His latest appointment speaks to Mr. Pearson’s 23 years of experience in technical and business management, as well as his vision, leadership and execution within rapidly evolving technology-enabled markets. Prior to his career with SYKES, Mr. Pearson held engineering and management positions with such companies as Compaq Computer Corp. and Texas Instruments, Inc. Mr. Pearson holds a Bachelor’s Degree in Electrical Engineering from Purdue University.×
Lance Zingale joined Sykes Enterprises, Incorporated in January 2006 as Executive Vice President, Global Sales and Client Management. Mr. Zingale began his career with AT&T, for whom he worked for nearly 20 years. During his tenure with the telecommunications firm, he rose through the ranks within sales, marketing and operations, including management positions in marketing, operations and customer care. Prior to joining SYKES, he was executive vice president and chief operating officer for a call center management company headquartered in Colorado.
In his current role with SYKES, Mr. Zingale oversees the Company’s Major Markets business which includes SYKES’ 25 largest clients and EMEA operations.
A native of Westfield, N.J., Mr. Zingale received his Master of Business Administration with specialization in marketing from Lehigh University and a Bachelor of Arts degree in economics from Allegheny College. For almost ten years, Mr. Zingale served as a member of the Board of the National Industries for the Blind, a not-for-profit based in Washington, DC. This organization focused on working with the blind to create opportunities for economic and personal independence. In 2011, he was Event Chair of the 22nd Annual Tampa Signature Chef’s Event benefitting March of Dimes. Since 2010, Mr. Zingale has served as Executive Sponsor of SYKES’ U.S. Team in the American Heart Association’s HeartWalk campaign. He is also an ongoing member of American Heart Association, HeartWalk Cabinet, and serves as a member of the Board of Trustees of the Academy of the Holy Names school located in Tampa, Florida.×
Web Site Terms and Conditions of Use
THIS SITE AND RELATED SERVICES ARE PROVIDED SUBJECT TO YOUR COMPLIANCE WITH THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. YOUR CONTINUED USE OF THIS SITE WILL INDICATE YOUR AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, PROMPTLY EXIT THIS SITE.
Restrictions on Use and Ownership
All pages within this Web site and any material made available for download are the property of Sykes Enterprises, Incorporated (“SYKES”) and/or its subsidiaries and affiliates. The content on the Site is provided for informational purposes only.
SYKES hereby grants you a nonexclusive license to use the Site solely for your personal, non-commercial use and not to use the Site to obtain materials, data, or information for purposes of gaining a competitive advantage. As a condition of your use of this Site, you warrant to SYKES that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions. If you breach any of these Terms and Conditions, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
The contents of the Site, including the text, images, audio, and video, are copyrighted and may not be distributed, modified, reproduced, or used, in whole or in part, without the prior written consent of SYKES, except that you may download content from the Site to any single computer for your personal, non-commercial use only, provided you keep intact all copyright, trademark, and other proprietary notices and comply with any applicable end user license agreements. For purposes of these Terms and Conditions, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited.
Any rights not expressly granted by these Terms and Conditions or any applicable end user license agreements are reserved by SYKES.
Sykes Enterprises, Incorporated, www.SYKES.com, www.SYKESestore.com, and PC Builder are the trademarks and servicemarks of SYKES. The registered domain name SYKES.com is a service mark of SYKES. All other trademarks, service marks and logos used in this Site are the trademarks, service marks or logos of their respective owners.
The Site may contain “forward-looking statements,” regarding SYKES’ business, customers, partners, future products and services, estimates of future business prospects or financial results, statements regarding Sykes’ objectives, expectations, intentions, beliefs or strategies, or statements containing wors such as “believe,” “project,” “expect,” “intend,” “may,” “anticipate,” “plans,” “seeks,” or similar expressions. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are (i) the timing of significant orders for Sykes’ products and services, (ii) variations in the terms and the elements of services offered under Sykes’ standardized contract for future bundled service offerings, (iii) changes in applicable accounting principles, (iv) difficulties or delays in implementing Sykes’ bundled service offerings, (v) failure to achieve sales, marketing and other objectives, (vi) construction delays of new call centers, (vii) delays in the Sykes’ ability to develop new products and services and market acceptance of new products and services, (viii) rapid technological change, (ix) loss of significant customers, (x) risks inherent in conducting business abroad, (xi) currency fluctuations, (xii)fluctuations in business conditions and the economy, (xiii) Sykes’ ability to attract and retain key management personnel, (xiv) the marketplace’s continued acceptance of Sykes’ bundled service offerings, (xv) Sykes’ ability to continue the growth of its support service revenues through additional technical and customer service centers, (xvi) Sykes’ ability to further penetrate into vertically integrated markets, (xvii) Sykes’ ability to expand its global presence through strategic alliances and selective acquisitions, (xviii) Sykes’ ability to continue to establish a competitive advantage through sophisticated technological capabilities, (xix) the ultimate outcome of pending class action lawsuits, (xx) Sykes’ ability to recognize deferred revenue through delivery of products or satisfactory performance of services; and (xxi) other risk factors listed from time to time in Sykes’ registration statements and reports as filed with the Securities and Exchange Commission. All forward-looking statements which may be contained on this Site are made as of the date that such statements are originally published or made, and Sykes undertakes no obligation to update any such forward-looking statements.
Procedure for Making Claims of Copyright Infringement
In accordance with the Digital Millenium Copyright Act (17 U.S.C. § 512), SYKES is registered with the United States Copyright Office as a Service Provider. Any notifications of claimed copyright infringement must be sent to James T. Holder, General Counsel, 100 N. Tampa St., Suite 3900, Tampa, Florida 33602.
THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SYKES OR SYKES’ AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
Limitation of Liability
SYKES AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEB SITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Accuracy and Integrity of Information
Although SYKES attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform SYKES so that it can be corrected. Information contained on the Site may be changed or updated without notice.
Confidential and Proprietary Information/Visitor Submissions
SYKES does not want to receive confidential or proprietary information from you through the Site. Please note that any information or material sent to SYKES through the Site, including e-mail and all data, images, sounds, text, and other things embodied therein, (collectively “Communications”) will be deemed NOT to be confidential. By sending SYKES any Communications, you grant SYKES an unrestricted, irrevocable, world-wide, royalty free license to use, reproduce, display, perform, modify, transmit, and distribute those Communications in and on all media now known or later developed, and you also agree that SYKES is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose.
Visitor Chat Rooms and Other Interactive Areas
SYKES may, but is not obligated to, monitor or review any areas of the Site where visitors transmit or post Communications or communicate solely with each other, including, but not limited to, chat rooms, bulletin boards, and other user forums, and the content or any such Communications. SYKES, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. SYKES retains the right to remove, in its sole discretion, Communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate.
Links or Pointers to Other Sites
SYKES makes no representations whatsoever about any other Web site that you may access through this Site. When you access a non-SYKES site, please understand that it is independent from SYKES, and that SYKES has no control over the content on that Web site. In addition, a hyperlink to a non-SYKES Web site does not mean that SYKES endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
Choice of Law and Venue
These Terms and Conditions are entered into in the State of Florida and shall be governed by and construed in accordance with the laws of the State of Florida, exclusive of its choice of law rules. Each party to these Terms and Conditions submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Hillsborough in the State of Florida, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.
These Terms and Conditions constitute the entire agreement between SYKES and you pertaining to the subject matter hereof. In its sole discretion, SYKES may from time-to-time revise these Terms and Conditions by updating this posting. You should, therefore, periodically visit this page to review the current Terms and Conditions, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages within this Site.×
A GUIDE TO SYKES RELATIONSHIP WITH YOU AND OTHERS:
SYKES Australia Privacy Statement
Westpac CCRP version 3
St George FSG
Westpac H&Cs FSG
Jetstar PDS/FSG version 1
Macquarie PDS/FSG version 1
Zurich FSG version 3 Final
If you would like to submit a DNC request, please send an email to sykesAUSfinancialservices@sykes.com and include the phone number you are requesting be removed.×
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